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Service-level agreements for information systems and corporate portals

Free Support*
 0
bitrixbitrix24
Response time up to   48 h
Time for decision up to  1 week **
Service model    8/5
SLA3
Discount
3%
  160
bitrixbitrix24magentowordpressjoomlaand other site management system
Response time up to   24 h
Time for decision up to  36 h **
Service model    8/5
SLA2
Discount
21%
  390
bitrixbitrix24magentowordpressjoomlaand other site management system
Response time up to   8 h
Time for decision up to  18 h **
Service model    8/5
SLA1
Discount
33%
  700
bitrixbitrix24
Response time up to   2 h
Time for decision up to  4 h **
Service model    24/7

Comments

*
Existing customers or those who use "Bitrix: Site Management" product and have a valid technical support from ‘Britix’ up to 2 requests per month; we give up to 2 hours per month. For additional work standard charges apply.
**
If problem solution requires CMS manufacturer consultation, this period may be extended. Client is informed personally.
***
Additional works or works not included in the SLA terms and conditions subject to additional discount hourly cost rates. Hourly rate is equal to 55 euros/hour. Urgent requests and requests performed out of normal working hours will be charged double.
All shown prices are without VAT.
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Free Support*
SLA3
SLA2
SLA1
Content Management System
">
Bitrix, Bitrix24
Bitrix, Bitrix24, Magento, Wordpress, Joomla & other
Bitrix, Bitrix24, Magento, Wordpress, Joomla & other
Bitrix, Bitrix24
The request is accepted
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Online WEB form
E-mail
By phone during business hours
Online WEB form
E-mail
By phone 24/7
Reaction time
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up to 48 hours
up to 24 hours
up to 8 hours
up to 2 hours
Time to solve**
">
up to 1 weeks
up to 36 hours
up to 18 hours
up to 4 hours
Urgent requests**
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Not available
Not available
1
2
Service model
">
8/5
8/5
8/5
24/7
Consultations on questions of CMS
">
CMS license renewal
">
SSL certificate installation
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Additional modules installation
">
Third-party systems integration
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Consultation on Google products
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Server support
">
Allocated time to task
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3 h
7 h
15 h
Discount for additional work***
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10%
15%
20%
Free Support*
SLA3
SLA2
SLA1
Bitrix, Bitrix24
Bitrix, Bitrix24, Magento, Wordpress, Joomla & other
Bitrix, Bitrix24, Magento, Wordpress, Joomla & other
Bitrix, Bitrix24